Help Center
98ab Frequently Asked Questions
From opening an account to depositing with bKash, claiming bonuses, and responsible gaming — you will find answers to all your questions here.
98ab is a secure and easy online casino and betting platform for Bangladeshi players. You may have many questions — about registration, deposits and withdrawals, game rules, bonus conditions, or security. On this page we have provided detailed answers to the most frequently asked questions so you can quickly find the right information and enjoy playing without any hassle. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
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Account and Registration
To open an account at 98ab, you need an active mobile number, a valid email address, and a strong password. Fill in these details on the registration form and submit — your account will be created right away. Please note that only people aged 21 and above can open an account.
No. Under 98ab's rules, one person can only hold one account. Attempting to open multiple accounts may result in all accounts being closed and any deposited funds being forfeited. Manage a single account properly and enjoy uninterrupted service.
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. If you have trouble with this process, you can get help from 98ab's 24/7 live chat support.
Yes, before large withdrawals or for security reasons, 98ab may verify your identity. Typically a clear photo of your national ID card or passport is required. This process ensures the security of your account and prevents unauthorized access.
You can change your email, mobile number, or password in your account settings. However, to change your registered legal name you will need to contact 98ab support directly. Identity verification may be required before any changes are made.
Deposits and Withdrawals
98ab currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and direct bank transfer. These methods were chosen with Bangladeshi players in mind so that transactions are fast and easy.
Funds deposited via bKash or Nagad are usually added to your 98ab account within a few minutes. Bank transfers may take a little longer. If your balance does not update after a deposit, please contact support.
The minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳1,000. Any Bangladeshi player can easily get started with a small deposit.
Approved withdrawals are generally completed within 30 minutes to 3 hours. Withdrawals via bKash or Nagad are the fastest. Bank transfers may take a little longer. If your withdrawal is delayed, contact us via live chat.
98ab does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check the relevant provider's terms for details.
First make sure your Nagad or Rocket account has enough balance and that the number has been entered correctly. If the problem continues, contact 98ab's 24/7 live chat support — our Bengali-speaking team will assist you right away.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at 98ab, go to the sports betting section and select cricket, then choose BPL. You can place bets on various markets both before the match starts and during play (live betting) — such as match winner, top run scorer, wicket markets, and more. Confirm your bet amount and click the confirm button.
RTP (Return to Player) is a theoretical figure showing what percentage of total wagers placed on a slot game is returned to players over the long term. It is set by the game developer and results vary on every spin. A higher RTP generally indicates better long-term returns, but does not guarantee an immediate win.
Yes, the full 98ab platform works smoothly in a mobile browser. Open the site from the browser on any Android or iOS smartphone and enjoy slots, live casino, or cricket betting. No separate app download is needed.
Yes, 98ab offers live casino games from Ezugi and Evolution Gaming where you can play in real time with actual dealers. Live roulette, blackjack, baccarat, and other games are available in high-definition video streaming. It brings the casino experience right to your home.
98ab only uses games from certified software providers who ensure fair play through third-party audits. Providers such as Pragmatic Play, PG Soft, JILI, and Spribe use random number generator (RNG) technology, which keeps every outcome neutral and unpredictable.
Bonuses and Promotions
98ab offers a 150% welcome bonus on your first deposit up to ৳5,000. For example, if you deposit ৳1,000 you can start playing with a total of ৳2,500. The wagering requirement for the bonus is 20x (you must wager 20 times the combined total of your deposit and bonus before withdrawing).
The wagering requirement means you must place a set amount of bets before withdrawing bonus funds. At 98ab the bonus condition is 20x. Meet this requirement by placing bets on casino games or sports betting. The wagering contribution rate may differ for certain games — see the bonus terms and conditions for details.
You do not need to sign up separately for 98ab's VIP program — from the moment you open an account you are automatically placed at the Bronze level. By playing regularly and increasing your bet amounts you can move up to Silver, Gold, Platinum, and the highest level, Diamond. Weekly cashback increases at each level.
Weekly cashback by VIP level is: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. Cashback is added to your account every week.
The validity period may differ for each promotion. Welcome bonuses generally must be used within a set period after registration. Seasonal offers (such as special bonuses during the IPL or BPL season) are limited to specific dates. You can see the details of your active bonuses in the promotions tab of your account.
Safety and Responsible Gaming
Yes. 98ab uses SSL encryption technology to keep all data secure. Your payment information and personal data are never shared with third parties. Our full privacy policy is available on the site.
No. 98ab is strictly for people aged 21 and above. Minors are not permitted to use this platform. We verify age during registration and any suspicious account will be closed. Parents should put appropriate controls on devices used by children.
If you feel that gambling is having a negative impact on your life, you can activate a temporary or permanent self-exclusion through 98ab's responsible gaming page or via support. Your account will be blocked during that period. We respect your decision and are ready to provide assistance.
Yes, as part of its responsible gaming tools 98ab lets you set personal deposit limits, session time limits, and betting limits. Go to your account settings or contact support to set these limits. This makes it easy to keep your entertainment under control.
98ab's support team is available 24 hours a day, 7 days a week in Bengali. Use the live chat option on the site to get instant help. To contact us by email, write to [email protected]. We do not have any phone or WhatsApp number — live chat is the fastest way to reach us.
Still have questions?
Our Bengali-speaking support team is here for you seven days a week, twenty-four hours a day.
Fastest response
Live Chat Support — 24/7
Contact by email
[email protected]